Privacy Policy


Sentrum Pharmacy respects your right to privacy and will not collect any personal information about you without your explicit permission. Any information which you do volunteer will be treated in a secure and confidential manner. We will use all reasonable efforts to ensure that the information you submit to us remains private and is used only for the purposes intended.

Please note that this Privacy Statement is subject to the Terms and Conditions (where applicable) of the Sentrum Pharmacy website. You should read a copy of the Terms and Conditions before using this website. Should any conflict arise between the provisions as set out in the Privacy Statement and the Terms and Conditions then the provisions of the Terms and Conditions shall prevail.

Communications between users and our website (including, but not restricted to, email correspondence, are not encrypted and no absolute guarantee of security can be provided. This site has security measures in place to protect the information under our control. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Please do not use these services if this causes you concern.
We will never provide your personal information to any other company or organisation unless we are required to do so under legislation.

Why we collect information

Personal Information:

Personal information, for the purposes of this statement, is information that clearly identifies an individual, for example, the individuals name or names, address or contact details. We do not collect personal information when you visit our website for general web browsing. For certain sections of the website, personal information may be supplied by you in order for us to reply to specific queries or process requests you may make.

Reasons we collect Personal Data:
  • To provide you with goods and services you have ordered
  • To contact you regarding your order
  • To respond to communications
  • To enter competitions
  • To complete research surveys
  • To inform you of promotions/events etc.
Non-Personal Information:

Certain non-personal information in relation to online usage is collected for the reasons below:

  • Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience
  • Estimate audience size and usage patterns
  • Store user preferences so you can customise the site
  • To track return visitors
  • Some or all of this information is used to find out how visitors are using our website. Such information allows us to measure the number of visitors to the different sections of our website which in turn may be used to inform us on how to make improvements to our site and the service provided therein.
How we collect the Information: Personal Data

Register for our Site Functionality

When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order. We collect the following:

  • Email
  • First Name/Last Name
  • Address Details
  • Mobile Phone
  • Order History Details

Complete an Order

During the order process we collect the following:

  • Email
  • First Name/Last Name
  • Address Details
  • Mobile Phone
  • Order Details
  • Make a Payment


Our website uses Adumo online  for  accepting real time debit and credit card payments. Sentrum Pharmacy do not record your credit card details in our database as you are  automatically directed to Adumo online servers when you enter your credit card details. Adumo confirms your debit/credit card details against your bank, who then authorise payment for your purchases on

Adumo Online are a trusted payment gateway endorsed by Bank Windhoek for e-commerce platforms.

Delivery Information

Sentrum Pharmacy offers free delivery only within Walvis Bay. For same day deliveries, please ensure all online orders are made before 4:00 pm. Any orders received after 4:00 pm, will be delivered the following day.

For orders outside of Walvis Bay, (Nationwide) all orders placed online, must be made by 2:00 pm. Customers must please contact to arrange for courier delivery. Ensure that you include your order number when making requests for nationwide courier.

Sentrum Pharmacy will dispatch orders through a local courier service and delivery of products nationwide, can be expected between 2-3 days after date of ordering.  Nationwide orders by courier, will be at the customers cost.

Contact Forms

Data supplied via Forms are recorded in our database. We reply to all contacts made directly through email. Examples of forms included in our website include

  • Contact Us form

Data collected via these forms include:

  • Name
  • Email Address
  • Message info
  • Contact number


This website does use cookies. Cookies are a standard Internet technology and are small text files that identify your computer to our server. They provide us with data about how often our site is visited and by how many people. Cookies give the identity of a specific computer and do not give the identity of a specific user. This information may be used by us to monitor how people are accessing our website and helps us identify ways of improving the service we provide.

Changes to Privacy Statement

The contents of this Privacy Statement are subject to change and to being updated without notice at any time. You should check the Privacy Policy regularly to see if there have been any changes since your last visit.

Contact Us

Any questions, comments or queries regarding this Privacy Statement should be addressed to

Terms & Conditions

By using this website and any information or content contained therein and/or any information or content accessible through or linked to this website you expressly agree to be bound by this agreement and to be subject to all additional disclaimers and/or notices that may appear on any particular part of the website or pages accessible through this website. If you do not accept the Terms and Conditions of Use stated here, you must not use this Website.

Law and Jurisdiction

These conditions of use are governed by the laws of Namibia and you agree that the Namibian courts shall have exclusive jurisdiction in any dispute.

To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.

Any failure or delay by Sentrum Pharmacy in acting upon or demanding enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right.

Disclaimer of warranty and liability

Sentrum Pharmacy endeavours to keep the information on these Web Pages up-to-date and correct. However, it makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information contained on these Web Pages. Any reliance you place on such information is therefore entirely at your own risk.

By using this site you agree to indemnify, defend, and hold harmless Sentrum Pharmacy and its partners from any liability, loss, claim, and expense (including legal fees) related to your violation of this agreement.

Availability of Service

We endeavour to keep the site operational all day every day however, maintenance, technical or other issues may cause outages. We shall accept no liability regarding availability of service. When outages are scheduled, we will try to give advance notice however we are not obligated to do so.

Data Protection

Sentrum respects your right to privacy and complies with its according the international, national and regional governing bodies and applicable laws.


We own the copyright in the content published on these Web Pages except where otherwise indicated by a third party’s proprietary notice. Images, trademarks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of these Web Pages as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers.

All other use is otherwise prohibited and no part of these Web Pages may be reproduced in any language, stored in or introduced into a retrieval system, or transmitted, in any form or by any means, without the prior written permission of Sentrum Pharmacy.

Content and information provided by third parties other than Sentrum Pharmacy, we publish this content as supplied to us and are not responsible for its accuracy or timeliness. You must take appropriate steps to verify this information before acting upon it.

Sale of Medicines

The online supply of non-prescription medicinal products is allowed under Namibian law. Records of every online supply will be maintained in accordance with legislative requirements (3 years). A pharmacist must personally review each order for supply and personally supervise and authorise the supply. The pharmacist may decide not to proceed with a medication transaction upon their review.

To make an online medication purchase, the purchaser must confirm the following:

  • they are over 18 years old,
  • they are aware that the medicinal product should be used in accordance with the recommendations for use contained in the product packaging, and
  • the total quantity of the product to be supplied in the transaction is a quantity that is reasonably required for the purchaser’s own treatment, having regard to any previous supply to that purchaser.

Medicines will be supplied in the Republic of Namibia only.

Sentrum Pharmacy is under governance of the Health Professions councils of Namibia (HPCNA), 37, Shonlein Street, Windhoek West.


Sentrum Pharmacy may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly, you agree to review this agreement periodically, and your continued use of this site shall be deemed your acceptance of the modified agreement.


No refund/return will be done on temperature sensitive medicine or appliances.  This includes all medicinal products and/or medical appliances like blood glucose test strips for example.  This is due to specific products that need to be kept at prescribed temperatures.

If an incorrect product is sent to a customer, Sentrum Pharmacy will refund the purchase, provided the customer returns the product in its original packaging and is in suitable condition for resale, after 14 days of receiving the returned package.

Products and services and prices, offers and/or promotions for such products and services listed on this website may not be available in our store and are subject to terms and conditions. Please check with the store for availability and terms and conditions.

If products you order are out of stock you will be refunded within 14 days of your decision to cancel. A contract is not formed until the products have been dispatched.

We endeavour to ensure that our prices are up to date. In the event of an error, we will inform you of the error and give you the options of either cancelling or purchasing at the correct price. If you have already paid and no longer wish to purchase, you will be refunded in full within 14 days of your decision to cancel.

If you are subject to Drug Testing in Sport you should not consume any medicine without first checking its suitability for such use with an appropriately qualified medical professional.

If our service should fall short of the expected standard, please do contact us to let us know how we can do better. Complaints should be sent to

Visit Us

12th Road and Theo Ben Gurirab Street,

Walvis Bay - Namibia

Call Us

+264 81 302 0472

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